Terms and Conditions for 2r3ml.com
Welcome to Terms and Conditions of 2r3ml.com. When you access or use our website, place an order, or engage with our services, you accept these Terms and Conditions. Please review these Terms carefully before using our website or services. However, If you disagree with these Terms, do not use our website or services.
1. General
These Terms control how you use the website, its services, products, and all content from 2r3mL. We may change, update, or amend these Terms at any time. Once posted, changes take effect immediately. Therefore, if you keep using the website or services, you accept the revised Terms. These Terms apply to every user individuals, businesses, and organizations, however, no matter where they are located.
2. Eligibility
When you use our website or services, you confirm you are at least 18 years old and have the legal right to enter a binding agreement. However, If you use our services for a business or organisation, you also confirm you have the authority to bind that entity to these Terms.
3. Products and Services
- Product Descriptions: We work to make all product descriptions, images, and specifications on our website accurate. However, errors may occur. Therefore, we do not guarantee all information is free from mistakes, and we take no responsibility for inaccuracies.
- Custom Orders: We create custom-printed vial labels, boxes, and packaging products based on your specifications. However, you must provide accurate designs, logos, dimensions, and requirements. As a result, we are not responsible for mistakes in customer-provided designs or specifications.
- Minimum Order Quantities (MOQ): Some products require a minimum order quantity, which we will inform you of during the ordering process.
- Product Compliance: We design our products to meet international standards for pharmaceutical, cosmetic, biotech, and research industries. However, you must ensure our products comply with the local laws and regulations in your area.
4. Shipping and Delivery
- Shipping: We ship worldwide. You will receive shipping costs and estimated delivery times during checkout or in your quote.
- Delivery Risks: Once we deliver your products to the carrier, you assume the risk of loss or damage. We do not take responsibility for any delays, loss, or damage during transit.
- International Shipping: For international orders, you handle customs clearance, duties, and taxes. We are not responsible for delays caused by customs procedures.
5. Returns and Refunds
- Defective Products: If you receive defective or incorrect products due to our error, please contact us within 7 days of receipt at [email protected]. We will arrange for a replacement or refund, at our discretion, provided the issue is verified.
- Non-Defective Products: Due to the custom nature of our products, we do not accept returns or refunds for non-defective items unless explicitly agreed upon.
- Return Process: To initiate a return, contact us with your order details. You are responsible for return shipping costs unless the return is due to our error.
6. Intellectual Property
- Customer-Provided Content: You warrant that any designs, logos, or content you provide for custom products do not infringe on third-party intellectual property rights. You agree to indemnify us against any claims arising from such infringement.
- Our Content: All content on the Website, including text, images, and designs, is owned by or licensed to 2r3mL and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
7. Data Privacy and Security
We use 256-bit SSL encryption to protect your data during transmission. Your personal information is used solely for order processing and after-sales service, in accordance with our Privacy Policy. We do not sell, share, or disclose your personal information to third parties, except as required to fulfill your order or comply with legal obligations.
8. Limitation of Liability
To the fullest extent permitted by law, 2r3mL is not liable for any indirect, incidental, special, or consequential damages arising from your use of our Website, products, or services. Our total liability for any claim related to our products or services shall not exceed the amount paid by you for the specific order. We are not liable for any damages caused by improper use, storage, or handling of our products.
9. Indemnification
You agree to indemnify, defend, and hold harmless 2r3mL, its affiliates, and employees from any claims, damages, or losses arising from your use of our Website, products, or services, or your violation of these Terms.
10. Governing Law and Dispute Resolution
The laws of the People’s Republic of China govern these Terms, without regard to its conflict of law principles. You must resolve any disputes arising from these Terms or your use of our Website or services through negotiation. If you fail to negotiate, you will submit disputes to binding arbitration in China under the rules of the China International Economic and Trade Arbitration Commission (CIETAC).
11. Contact Information
For questions, concerns, or support, contact us at:
- Email: sales@2r3ml.com
12. Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements related to your order, constitute the entire agreement between you and 2r3mL regarding your use of our Website and services. By using our Website or services, you acknowledge that you read, understood, and agree to be bound by these Terms and Conditions. We thank you for choosing 2r3mL!